Blog

All the latest news and tips from the Sitechange team.

5 Telltale Signs You Need a New Helpdesk Ticketing System

Feb 13, 2021

We, as humans, are creatures of habit. We set schedules and stick to them. We drive the same route to the store and order food from the same restaurants. And we use the same tools and systems to manage our workday.

Do Freelance Web Designers Need a Helpdesk?

Jan 25, 2021

Helpdesks are often marketed to design agencies and large companies. But that doesn’t mean they’re only useful if you manage a large team or have thousands of customer support tickets to respond to in a given day.

How to Manage Multiple Client Websites Like a Pro

Jan 23, 2021

It’s no secret that the prospect of offering website maintenance services is stressful to many design agencies. Not only does it bring ongoing website additions, new plugin configurations, uptime monitoring, and emergency troubleshooting to the table, but it also requires a different mindset than standard web design work does. And the more websites your team manages, the more difficult it becomes. 

How to Deal with High Maintenance Clients [5 Tips to Avoid Burnout]

Jan 16, 2021

While input, feedback, and approvals are critical to any web design project, client involvement can easily spiral out of control when you’re working with high maintenance people. 

5 Must-Have Tools for Web Design Agencies in 2021

Jan 14, 2021

From client relationships and design projects to invoices, running a web design agency in 2021 involves a lot of moving parts. And managing all of those tasks is challenging without the right set of tools.

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