Blog

Setting your rates is a tricky balancing act. If you charge too much, your clients will balk and leave for a competitor. But if you charge too little, you can find yourself working for free and building a reputation as cheap (inexperienced) labor.

Website maintenance has a reputation for being time-consuming and frustrating for everyone involved. And for good reason. Between content updates, SEO audits, security checks, and site optimization - web maintenance can take hours to complete.

Even if you’ve pitched your web design packages hundreds of times, pitching website maintenance services for the first time is nerve-wracking.

We, as humans, are creatures of habit. We set schedules and stick to them. We drive the same route to the store and order food from the same restaurants. And we use the same tools and systems to manage our workday.

Helpdesks are often marketed to design agencies and large companies. But that doesn’t mean they’re only useful if you manage a large team or have thousands of customer support tickets to respond to in a given day.